Nexvelo

Service Cloud + AgentForce

Smarter, Faster Service

Transform Customer Service with Service Cloud + AgentForce

Deliver next-generation customer service by combining the power of Salesforce Service Cloud with NexVelo’s intelligent AgentForce framework. Our AI-driven solution empowers your support team with real-time recommendations, automated case routing, and intelligent workflows — all designed to resolve issues faster and more efficiently. With personalized experiences across every channel, your customers stay satisfied, and your agents stay ahead.

Intelligent Support at Scale

What We Deliver

What You Get with NexVelo’s Service Cloud Expertise

We design and implement a fully optimized Service Cloud experience, powered by our proprietary AgentForce platform and Salesforce best practices.

01

Service Cloud setup and process automation

02

AgentForce AI framework integration

03

Case routing logic and escalation workflows

04

AI chatbot development and self-service experiences

05

Service analytics and performance dashboards

Why Choose Service Cloud + AgentForce?

Intelligence That Drives Support Excellence

With AgentForce embedded into Salesforce Service Cloud, your support operations become smarter, faster, and more efficient. AI-driven case routing, real-time agent recommendations, and intelligent automation work together to reduce resolution times, increase first-contact success, and enhance customer satisfaction. It’s not just support — it’s a proactive, intelligent experience that delivers measurable service excellence.

Intelligent Case Routing

Automatically assign cases to the right agents using AI-based logic, skill matching, and workload balancing.

AI-Assisted Agents

Equip agents with real-time suggestions, knowledge article recommendations, and next-best actions powered by AgentForce AI.

Self-Service Portals

Reduce case volume with intelligent customer portals and AI-powered bots that handle common inquiries 24/7.

Actionable Insights

Gain visibility into support performance with real-time dashboards, case trends, and sentiment analysis.