Deliver next-generation customer service by combining the power of Salesforce Service Cloud with NexVelo’s intelligent AgentForce framework. Our AI-driven solution empowers your support team with real-time recommendations, automated case routing, and intelligent workflows — all designed to resolve issues faster and more efficiently. With personalized experiences across every channel, your customers stay satisfied, and your agents stay ahead.
We design and implement a fully optimized Service Cloud experience, powered by our proprietary AgentForce platform and Salesforce best practices.
Service Cloud setup and process automation
AgentForce AI framework integration
Case routing logic and escalation workflows
AI chatbot development and self-service experiences
Service analytics and performance dashboards
Why Choose Service Cloud + AgentForce?
With AgentForce embedded into Salesforce Service Cloud, your support operations become smarter, faster, and more efficient. AI-driven case routing, real-time agent recommendations, and intelligent automation work together to reduce resolution times, increase first-contact success, and enhance customer satisfaction. It’s not just support — it’s a proactive, intelligent experience that delivers measurable service excellence.